What if I am still unhappy?

If you are still unhappy you can speak to the manager who responded to your complaint.

If you remain unhappy with our final response you can refer your complaint to the Local Government Ombudsman.

Phone: 0300 061 0614
Web: www.lgo.org.uk/making-a-complaint
Write: The Local Government Ombudsman, PO Box 4771, Coventry CV4 0EH

Our complaints procedure is regulated by The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009 and The Local Authority Social Services and National Health Service Complaints (England) (Amendment) Regulations 2009. These regulations allow us to be flexible in dealing with your complaint – they do not prescribe specific timescales or methods of resolution, as long as we agree a complaint resolution plan with you at the outset.