Once you’ve had a social care needs assessment, a copy of the assessment will be sent to you. This will clearly say whether you are eligible for support.
What happens if I’m eligible for support?
If you are eligible for support we will work with you, and your carer if appropriate, to create a support plan which describes what your needs are and how they can best be met. It can be created by you, with us or with an external person or organisation to help you. Most people have to pay something towards the cost of their care and support. See Paying for care for more information.
When the support plan is agreed we will have a clear idea of the care you need and how much this will cost. This figure is your personal budget. You can choose to manage your personal budget yourself to purchase your care.
What if I’m not eligible for support?
If you do not meet the eligibility criteria, we may look at what can be suggested or is on offer to meet your needs. For example, we may suggest services available to you in your community. We may encourage you to seek a medical diagnosis where appropriate. In exceptional circumstances, we may offer funded support.
We do not have a legal duty to meet non-eligible needs.
What if I don’t agree with the assessment?
If you do not agree with the assessment, we will discuss with you and record any differences of view. Both you or your representative will always be informed of your right to make a complaint using our complaints procedure if you remain unhappy with our assessment and decision.
You can find out more about eligibility criteria in: