You will usually receive a bill (known as a Statement of Account) every four weeks. You will need to pay the bill within 14 days of it being issued and you can pay by Direct Debit, by credit or debit card payment or online. Full details of how to pay are on the back of every bill we send you. The easiest way for you to pay is by Direct Debit and we’ll send a Direct Debit mandate with your first bill.
If you have your support as a direct payment paid into a private bank account or managed account, you will not be sent a bill. Instead, you will need to pay your assessed weekly contribution amount into your direct payment account to ensure you have enough money to pay for your services.