Paul – Holsworthy
I started the business in 1991 and have grown it to the point we employ 35+ staff in our Holsworthy office on the industrial estate and a further 30+ homeworkers in Devon and further afield. We pay well over £600k in wages and turn over £1.25m, much of which goes into the local economy. We compete with the biggest companies in our industry and are constantly innovating to sustain our high rate of growth (nearly 30% vs last year).
Clients include, Apple, British Gas, English Heritage, Network Rail, Tommy Hilfiger, British Waterways and Unilever, as well as several major automobile manufacturers and over 100 local authorities.
We are now appointing associates in Wales, Scotland and Ireland and starting our first overseas franchise (Dubai) in April.
Our target market is huge with over 200 competitors. This means that by being faster and better we have the potential to double in size over the next 3-5 years.
But everything we do uses Broadband. Our phones are VOIP (internet calls) and we record telephone calls over the web. Our 200,000 plus mystery shoppers will by the end of this year carry out all interactions with us via the web. Our 70+ video mystery shoppers upload digital video files which we in turn edit then upload for customers to view using web streaming. Our clients increasingly have all their reports web-based including audio and video streaming.
We regularly have to add more broadband lines because we don’t have sufficient capacity – and we need nearly as much upload capacity as download. We were very disappointed to find Holsworthy missing from the list of Market Towns due to get super-fast broadband.
Our Clients can directly compare our reporting and streaming speeds with our competitors. If we fall significantly behind we will not be able to win the big-account new business we are targeting.
Fast broadband helps us employ homeworkers which not only saves travel cost and pollution but brings work to people who couldn’t otherwise afford to earn a reasonable wage. It enables us to operate emergency plans which keep us going in the event of severe snow like we had before Christmas.
But above all Broadband is the railway of the future. Railways were strategic – they enabled the industrial revolution to happen. They opened up rural areas and enabled them to trade with the big cities. They helped make Britain the leading industrial country of the world.
Broadband is the modern equivalent. And it is so much cheaper to provide Broadband than to build railways!