Please speak to a transport coordination officer (TCO) to try and sort out any issue. If you remain unhappy you can find more information about our feedback and complaints process here.
To speak to a TCO please call 0345 155 1019.
School transport appeals and complaints
If you have been turned down for transport or you are unhappy with the transport your child has been offered you can contact a transport coordination officer (TCO) who will discuss this with you.
If we can’t meet your request you can ask to appeal against the decision. To speak to a TCO about submitting an appeal please call 0345 155 1019.
Please note that it is preferable for all appeals to be submitted online as office bases are not fully staffed every day.