This form is for everyone, no matter your age. Share your thoughts about your experience of Children’s Services, whether it’s good or bad.

You can also use this form to give feedback about other services we work with, like children’s homes or housing support for young people.

You don’t have to give us your name, but if you do, it can help us direct your feedback to the right team. If you’re under 18 and feel unsafe about something happening right now, please talk to an adult you trust or call 999 in an emergency.

This form is based on the Ten Top Tips for workers created with help from young people.

Thank you for taking the time to give us your feedback. It will help us make our services better for everyone.

For more information about how we will use your personal data please read our privacy notice.

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If you want to make a complaint

This feedback form can also be used to make a complaint. Please tick the box at the end of the form to say that it is a complaint and leave your contact details so that we can follow the correct process.

What to expect if you make a complaint

Hide all stages

1. Stage 1: Stage 1, Hide this section

   • We will write to you to confirm we have received your complaint
   • We will tell you who will be responding to your complaint and when you will hear from them.
   • A manager will investigate your complaint and then send you a written reply. This is usually within 10 working days unless your complaint is complex in which case it could take up to 20 days.

2. Stage 2: Stage 2, Hide this section

   If you’re not happy with the written reply

   • Please inform us within 20 working days of receiving our written reply so that an independent reviewer can assess your complaint.
     After the stage 2 investigation, the independent reviewers will send us a report with their views and recommendations. We will then write to you explaining how we plan to action these recommendations.
   • Stage 2 usually takes up to 25 working days, but complex cases may take up to 65 working days.

3. Stage 3: Stage 3, Hide this section

   If you’re still not happy

   • You can ask for a review panel to be set up. This is when three people who do not work for the Council will review your complaint and the what we have done so far .
   • After meeting, the review panel will send us a report with their findings and recommendations. You can attend the meeting to give your views if you wish.
   • We will then write to you, telling you how we are going to do what the independent panel recommended. Stage 3 in total can take up to 50 working days.

What to do if you’re still not happy after stage 3

If you are still not happy with the answers you have received after your complaint has been through all three stages of the complaints process, you have the right to make a complaint to the Local Government and Social Care Ombudsman who can be contacted at:

PO Box 4771
Coventry, CV4 0EH
Telephone: 0300 061 0614 or visit the Local Government and Social Care Ombudsman website.