The Customer Service Centre is open Monday to Friday 8:00 am to 8:00 pm and Saturdays 9:00 am to1:00 pm. Please note that the Customer Service Centre is closed on bank holidays.
If you do not speak English, ask for an interpreter. We can access a telephone interpreter. British Sign Language users can contact us using an online interpreter who will relay your conversation with an appropriate member of Devon County Council staff, and then sign back to you their response to your questions.
Contact us through a sign language interpreter
Adopt South West
0345 155 1076 phone lines available 9:00 am to 1:00 pm, Monday to Friday Supporting adopters, children and families throughout the adoption process and beyond.
Blue Badges
0345 155 1006 Information on blue badges, including applying for or renewing a badge.
Adult social care
0345 155 1007 Information and help for older people, vulnerable adults, and their carers.
Emergency Duty Team (Adult Social Care)
- Provision of emergency Social care and advice for clients urgently in need out of office hours (not including Torbay and Plymouth). Part of Devon County Council.
- A generic emergency service responding to social care (both adults and children) which cannot be safely left until the next day.
- 0345 600 0388
Children’s social work
0345 155 1078 available 9 am to 5 pm, Monday to Thursday and 9am to 4pm, Friday. For ongoing children’s social work enquiries
Consumer advice
0808 223 1133 available 9 am to 5 pm Monday to Friday (calls are free from landlines and mobiles). For advice on goods and services, and consumer rights.
Disability Information Service
0345 155 1005 Information and help for disabled people and carers including equipment, benefits, and care support.
Family Information Service
0345 155 1013 For information and advice on registered childcare, 2 year old funding, Max Card and services for children, young people and parents.
Fostering
0345 155 1077 Advice on becoming a Foster Carer or Supported Lodgings Host for Devon County Council.
Highways
0345 155 1004 You can report problems using our Highways website. These include problems with road maintenance, traffic management and parking, streetlights and signs and public rights of way. Live chat is available on the Highways website Monday to Friday 9:00 am to 1:00 pm.
Learn Devon
0345 155 1014 Enrol and pay for an adult learning course.
Libraries
0345 155 1001 Renewals, enquiries about the library service and your local library.
MASH (Safeguarding enquiries regarding children)
0345 155 1071 Speak to someone if you are concerned about the safety of a child or young person or to notify of a private fostering arrangement.
National Bus Pass
01392 383 688 Information on the National Bus Pass scheme for Devon residents, including how to apply, renew or replace your pass.
Parking permits
0345 155 1075 (option 4) Resident, visitor and business permit applications, renewals and enquiries.
Registrars
0345 155 1002 Births, deaths, ceremonies.
Schools and education
0345 155 1019 Admissions, transport, free school meals.
Trading Standards business advice
01392 381381 Available 9am – 5pm Monday to Friday
Waste and recycling
0345 155 1010 Help and advice. For domestic rubbish collection contact your district, city or borough council.
Youth Offending Service
01392 384978 Available 9am to 6pm Monday to Thursday and 9am to 4pm Friday for youth offending service enquiries.
Emergencies (out of hours)
- Social Services: 0345 600 0388
- Highways: 0345 155 1008
- Animal welfare, petrol and explosives: 01392 499499
General enquiries
Privacy
For information about the personal data we collect and how we will use it, read our customer services privacy notice. Privacy notices covering a range of other services are also available.
Customer behaviour
Devon County Council asks that all its customers refrain from unacceptable behaviour when in contact with us or receiving services from us. Further information can be viewed in our customer notice.
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