Why are we doing this?

Citizens often come to us when they are in crisis or need support unavailable elsewhere. They want to be really listened to and understood when they interact with the services that exist to support them, and get them back in to balance.

We need to think differently about what we do and how we do it. If we don’t change our thinking we will keep doing the same things and getting the same results.

We have clearly seen from recent examples that the cost of organisations not listening and understanding, and not doing what really matters to our citizens can be extreme.

Watch video - Cllr Barry Parsons

Connecting with our citizens

Although we have measures for our performance, we need to make sure that we are really connected to the experiences of our citizens; and understand what life feels like for people in Devon right now.

Only when we truly have that understanding can we be clear on what we need to do to help people to live their lives well.