“Keep us updated and do what you say you’re going to do. Services may not be quicker but provide reassurance that we are not forgotten. The replies leave you going round in circles not actually achieving anything, you are signposted on to someone else who signposts you back and you don’t get anywhere.
– A parent
We are committed to embedding the ‘communication’ element of the Four Cornerstones approach as standard.
When this is achieved, you will see:
- communication that focuses on the relationships between people rather than just the exchange of information.
- professionals that are available to families, who listen calmly and respectfully and respond promptly using positive and helpful language
- information for families that is accurate, dynamic and shaped by the views of children, young people and parent carers
- that families feel listened to and receive an individualised response, in an appropriate way to support differing needs
- services that are honest about what they can/cannot do; services do what they say
We are committed to providing clear and accessible information about the services and support available for parent carers and young people in Devon.
When this is achieved, you will see:
- that families know where to find information and who to contact if they need to speak to someone
- a local offer website which has clear, dynamic and accessible information that has been shaped by the views of children and young people and their families
- information which is available for people who do not have access to the internet or who have accessibility needs
We will measure our performance against these commitments using:
- feedback from children and young people
- feedback from parents and carers
- data that shows an increase in the number of people accessing the Local Offer website
- analysis of satisfaction scores related to ‘communication’ element of the Four Cornerstones