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Guide: Getting an assessment and accessing support from the Disabled Children’s Service

How do I get an assessment?

If you think that your child is eligible for an assessment from our Disabled Children’s Service, then you or a professional who knows your child (such as a teacher or someone at your child’s nursery, a health visitor, your GP or a support worker) should complete the ‘Request for Services’ form and return it:

By email to: 

Or by post to:
Children and Family Health Devon
Single Point of Access Team
1a Capital Court
Bittern Road
Sowton Industrial Estate

If you need help to complete the form or would like to discuss anything, please telephone the Single Point of Access Team on 0330 0245 321 (8.00am to 5.00pm Monday to Friday).

What happens next?

The Single Point of Access (SPA) Team will talk to other professionals who know your child to gather information to support your referral. This process should take no more than 48 hours. A qualified Social Work Manager will review the information provided on the form to understand the needs that you feel your child and family have and decide whether an assessment by our Disabled Children’s Service is required or signpost you to other available services.

The assessment process

If your child meets the eligibility criteria for an assessment by our Disabled Children’s Service, this will be completed by a Social Worker or Community Care Worker depending on the outcome of our initial screening decision.

During the assessment we will contact you (as parent carers) other professionals and (wherever possible and appropriate) your child to gather as much information as possible to help us make a decision about whether your child has support needs that can be met by our Disabled Children’s Service.

When we look at what support your child needs as a part of the assessment, we also consider the impact on the rest of the family. An assessment is broken down into three parts:

  • Strengths and needs of your disabled child or young person
  • Your strengths and needs as their parent/ carer(s)
  • Strengths and needs of your wider family, including your disabled child or young person’s siblings

Your child’s allocated worker will use the information gathered during your assessment to determine whether you and your child are eligible for support from our Disabled Children’s Service. There are three possible outcomes following the assessment: