Coronavirus (COVID-19)

We would like to reassure you that we are closely monitoring the situation and working with the government and NHS.

For guidance on coronavirus and the latest information for Devon, visit Devon County Council’s coronavirus (COVID-19) advice pages.

We are listening

Devon’s Local Offer is about providing clear, up-to-date information on the services and support for children and young people with special educational needs and disabilities. We want to help children, young people and their families to work with us in making decisions to develop the services and support we provide for them.

We need your help to make sure that the information we provide is easy to find and understand. Our Local Offer is always being developed and this is your opportunity to let us know what you think of what we have done so far, what we’ve missed or what we could do better.

We are looking for feedback on the content of the ‘Preparing for Adulthood’ pages – do you think we are missing any important information? Look at the pages and tell us what you think.

We will publish any comments we receive regarding the content of this site and explain how we have acted on them.

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Your feedback so far...

We receive feedback through the Local Offer website’s ‘feedback’ button, through Facebook, through Twitter and at events around Devon. We have published some comments and our responses below.

Date Feedback Response
Sept 2016 I think you should call the feedback section of your website ‘We are Listening’ instead of ‘You Said, We Did’ because it makes it less polarising, less about “us and them” and more about working together. We have published a ‘We are Listening’ page on the Local Offer to gather together all the things we have done in response to feedback.
Sept 2016 I need information on young people’s employment – I am worried that young people aged 16-17 are vulnerable to exploitation and need to know their rights. Citizen’s Advice bureau has guidance on employment law for 16-18 year olds. A link to their website has been added to the Preparing for Adulthood>employment page.
Aug 2016 There should be a search function on the site so people can find information more easily. We have added a ‘search’ magnifying glass so you can look for information within Devon’s ‘Education and Families’ web pages.
Aug 2016 I want to see what support is available in schools for specific needs – I don’t know who provides what, so I don’t want to search by provider. I want to know what’s available for my child’s needs. We have re-arranged the information in ‘support available in schools’ and sorted the services into communication and interaction, physical and sensory needs, social,. emotional and mental health needs and cognition and learning needs.
Aug 2016 I can’t see the links on the web pages – they blend in with the rest of the text so I can’t see what to click on. We have made the link text bold so that you can see it more easily.
Aug 2016 I want to use Facebook to find out about the Local Offer. We have created a Facebook page and a private group so you can discuss and feedback on services and information in the Local Offer.
July 2016 I want to add information about my service to Pinpoint. We have sent information about how to register as a provider on pinpoint to this service and included information on how to register on the Local Offer home page.
June 2016 I want clear information on how to give feedback and how to make complaints. We have added a feedback button to make it easier for you to comment on the Local Offer. We have included a link to the complaints process for Children’s and Adult’s Social Care on this page. We have met with the DCC Customer Service Team to make it clear where and how you can make complaints, particularly during the EHCP process, and will publish this on our website.
Feedback on EHCPs

Every time an Education, Health and Care Plan (EHCP) is issued, we ask parents for feedback about the process.

Parental feedback report – February-May 2016

 

 

How to complain about services

To start with, you should always try and solve any problems directly with the provider, whether this is a school, social care or health service, or private company. If you don’t feel confident doing this by yourself you can ask the Devon Independent Advice & Support for SEND service (DIAS) for help and support. If it is not possible to solve the problem in this way you may need to submit an official complaint.

If your complaint is related to the Education, Health and Care Plan (EHCP) process, please visit the EHCP pages of this website for information about complaints, appeals and mediation.

If you have a complaint about mental health services, including CAMHS, you can contact Virgin Care.

To complain about Devon County Council services, please contact the Customer Relations Team.

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