Guide: On the bus

Paying your fare

When you get on the bus you need to tell the driver where you want to go and what type of ticket you would like.

Bus drivers can’t accept cheques or debit and credit cards, so you’ll need to carry some cash. It’s useful to keep some change with you also, as the driver might not have enough change for large notes.

Stopping the bus

When you want to get off the bus, press the bell in good time before the stop. If you’re not sure where the stops are, you can always ask the driver to tell you when your stop is coming up.

Remember, it’s safer to stay in your seat and wait for the bus to stop before getting up.

Children

Children aged 5 to 15 can normally buy reduced single and return fares.

Dogs

Dogs are generally permitted on buses at the absolute discretion of the driver. Guide dogs and assistance dogs are permitted at all times. There is normally a small charge for taking your dog on the bus.

Mobility Scooters

The Confederation of Passenger Transport UK (CPT) Scooter Permit scheme provides mobility scooter users with clear guidelines on using their scooters on low-floor bus services adapted to carry wheelchairs and on how to get a permit for travel.

In order to qualify for a permit, you will need to have a Class 2 scooter* and will need to contact your local bus company for a free, simple assessment, to ensure that your scooter meets the necessary safety requirements and specifications.

See Scooter Permit scheme for more information.

In Devon, First Devon and Cornwall and Stagecoach Southwest have signed up to the scheme and will be offering assessments and issuing permits to those who meet the required specification. If you wish to apply for a permit please contact them directly for more details.

If you are hoping to travel on a service operated by a different bus company, you may wish to contact them directly to ask about their policy on mobility scooters.

*A Class 2 scooter is one constructed or adapted to be incapable of a speed of more than 4mph

Bicycles

Bicycles are not generally permitted on buses for health and safety reasons, with the exception of specialist bike services, i.e. service B1 between Barnstaple and Croyde in North Devon. However, this is at the absolute discretion of each bus operator.

If you are hoping to travel by bus with your bike, you may wish to contact the local bus operator of the service you wish to travel on to ask about their policy on bikes on buses.

Different types of ticket

Single – Only going one way? Ask for a single. Prices vary depending on the length of the journey.

Day return – If you are coming back on the same day ask for a day return, it’s cheaper than buying two singles.

Other tickets – Most bus companies offer Season tickets or money saving tickets. You can buy weekly tickets from the driver and get monthly tickets from the bus station.

If you are thinking about making regular journeys – check what’s available with the operator, or see how to save money on tickets

Things to remember when you’re using the bus

  • Queue sensibly, away from the edge of the road and let other passengers get off before you get on.
  • Don’t distract the driver, except in an emergency and please obey their instructions.
  • If you have a pass, be ready to show it to the driver.
  • Park pushchairs in the wheelchair area with the brakes on, hold the pushchair steady and be mindful of other passengers.
  • If a wheelchair user gets on the bus please take your child out of the pushchair and fold it out of the way.
  • There will be a limit on the number of pushchairs and wheelchairs that can be safely carried, so please obey the driver’s instructions.

Making the bus a nice place for everyone

  • Please don’t smoke.
  • Please don’t leave any litter.
  • Be mindful of other passengers; foul or abusive language offends, so please don’t use it.
  • Personal music players with headphones are allowed, but please do not play them too loudly. Other forms of music should not be played at all.
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