Terms, conditions and policies

cancelled courses, enrolment, refunds and advanced learning loans
learning support and help with fees
equality and diversity
health and safety
computers, internet and email: acceptable use
keeping your details up to date
additional costs
personal property
safeguarding policy
subcontracting policy
strategic plan

cancelled courses, enrolment, refunds and advanced learning loans

For more information about Cancelled courses, Refunds, Enrolment and Advanced Learning Loans please see our FAQs.

learning support and help with fees

If you may require support for your learning, need help with fees or you may be eligible for a concession, please see our Support page.


To leave a comment compliment or complaint concerning Learn Devon, please visit the Devon County Council feedback page.

equality and diversity

Learn Devon is committed to actively promoting equality and diversity, tackling bullying and discrimination and narrowing the achievement gap. This includes on grounds of gender, race, sexuality, age, disability, income, employment and level of learning. We evaluate this through:

  • Policies and procedures including a safeguarding policy (see below), Code of Conduct for staff and learners
  • Learner documentation and promotion materials to ensure accessibility
  • Training in equality and diversity undertaken by teaching staff to ensure equality and diversity is embedded in the classroom
  • Established reporting process and appropriate actions taken
  • Learner support service so access arrangements made to ensure learners can participate
  • Closing the achievement gap for disadvantaged learners
  • Monitoring of achievement rates of different groups of learners

health and safety policy

We are committed to:

  • Setting and regularly measuring health and safety performance
  • Providing training and resources
  • Promoting a positive safety culture
  • Developing the ability of all individuals within Learn Devon
  • Learning to recognise responsibilities, risks and effective precautions to prevent injury to themselves and others
  • Developing clear, unambiguous written policies and procedures
  • Co-operating with other organisations to promote health and safety
  • Ensuring that prompt and appropriate action is taken when incidents and/or hazards are reported

Read our full health and safety policy (pdf)

computers, internet and email: acceptable use policy

Learn Devon learners and staff may use Learn Devon equipment for legitimate activities related to a learning programme run by or for Learn Devon. These activities must be within the law and must not be prohibited by our Acceptable Use policy.

You must not:

  • View, download, print, create, or in any way circulate, items that may be considered offensive, threatening, pornographic or illegal
  • Download or install software of any sort on Learn Devon computers or equipment
  • Download or circulate data including software, music and videos, in contravention of copyright and intellectual property laws
  • Knowingly introduce or circulate a virus or other form of malware, or attempt to access other computers or networks illegally or without permission
  • Damage or attempt to damage any equipment or facilities
  • Store or post anywhere, without their prior consent, images or video of individuals
  • Store or post anywhere any image or video that includes children or vulnerable individuals where they can be identified by name, however indirectly
  • Knowingly pose as someone else including logging on, or attempting to log on, to any account held by anyone else
  • Disclose any password given to you by Learn Devon to anyone else

E-mail and communications
You must not:

  • Send by email, post on the internet, or in any way circulate items that may be considered offensive, threatening , pornographic or illegal
  • Send email or any other message to any user who does not wish to receive it
  • Send multiple unsolicited emails (‘spam’), or start or pass on any chain mail
  • Use email, internet postings or any other means to threaten, to harass or to incite illegal behaviour

Illegal activities
By law, you must not:

  • View, read, download, upload, distribute or circulate material which includes child abuse images, incitement to violence, race hate or extreme pornography
  • Publish or disclose information about individuals without their prior consent unless this information has been released in to the public domain by the individual or is required by law to be made public
  • Publish information about individuals or organisations that is inaccurate or untrue, irrelevant, out of date or is intended to damage them or to hold them up to ridicule, hatred or contempt

Read our computers, internet and email: acceptable use policy (pdf)

keeping your details up to date

It is up to the learner to keep Learn Devon informed of any changes to their details and ensure the details Learn Devon holds are correct. This includes things such as your name, address, e-mail or anything else relevant to Learn Devon’s ability to provide courses to that learner. Learn Devon does not take any responsibility for any problems that relate to incorrect details being held, where the learner has not informed Learn Devon of those changes.

additional costs

Some courses may involve additional costs beyond the initial course fees. For example for an art course, you may need to provide your own paint, brushes and canvases. Learn Devon will do its best to apprise prospective learners of any known additional costs before they sign up. However we cannot be held liable for costs the learner was not aware of which arise from attending one of our courses.

personal property

Learners are responsible for their own property at all times when on a Learn Devon course. Learn Devon takes no responsibility for loss or damage of personal property unless it is through the direct negligence of Learn Devon or its agents (such as teachers or contracted learning providers).

safeguarding policy

Learn Devon and our partners are committed to providing a safe, secure and welcoming environment free from harassment, bullying or discrimination in which children, young people, vulnerable adults and adults can learn, develop
and succeed.

All staff are trained to be aware of your wellbeing and to take appropriate action to safeguard you. You can report any wellbeing concerns and safeguarding issues to a member of staff or direct to our Safeguarding Lead, Jenny Thorns on 01392 383000 (office hours only).
Alternatively, contact the multi-agency safety hub (MASH) on 0345 1551 071 for concerns relating to children, or Care Direct on 0345 1551 007 for concerns relating to adults.

subcontracting policy

In order to provide a more comprehensive service both in terms of breadth of courses and coverage of the county, Learn Devon subcontracts some of its courses to be provided by external providers. This is covered by a comprehensive policy to ensure maintenance of quality and what both the learner and subcontractor can expect. You can read more about that in our policy (PDF).

strategic plan

Learn Devon’s courses and policies are drawn up according to our strategic plan. We are currently reviewing our strategic plan and it will be available for you to read soon.