CA ESOL: Telephone Communication
Posted on: 24 October 2018
You will be learning the language which you can use when:
– phoning for information
– arranging appointments
– leaving messages
– making bookings and purchases on the phone
You will develop strategies to help you deal with difficult situations, for example:
– problems on the line
– cold calls
– wrong number
– getting the other speaker to slow down
– clarifying information
You will explore the difference between formal and informal language and how to sound friendly and polite.
You will also practise leaving and taking messages and reporting phone calls.
Finally, there should be enough time on the course to incorporate other situations involving telephone communication to meet your other personal needs.