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Provider Engagment Network

Supporting health and social care providers in Devon


Current contracts

Supporting independence

Unregulated care and support is provided to service users in their own homes and the wider community in order to meet their assessed needs, including the provision of day care.

This service is commissioned through the Supporting Independence contract which is used by both Devon County Council and the Devon Partnership Trust. The contract is split into the 8 zones and is split into 2 lots, namely:

  • Lot 1 – group-based care
  • Lot 2 – Individual care

There are annual entry points for providers to apply to join the supporting independence contract framework.

Find out more on the dedicated Supporting Independence website.

Living well @ home

This contract covers regulated care provided to service users in their own homes. The service involves a principal provider commissioning care from sub-contracted providers across the eight districts in Devon.

There are 2 principal providers who, along with Devon County Council commission this care based on the relevant districts in Devon.

The contract includes elements of unregulated support where the client also needs the regulated provision of personal care to meet their needs.

The following services can be commissioned through this contract:

  • Discrete Care visits – usually commissioned between 7am and 11pm. The minimum visit length is 15 minutes for non-personal care only and thereafter in multiples of 30 minutes or hourly visits.
  • Waking night support/night sitting – generally 9 hours (10pm -7am). The care worker is awake and present
  • Sleep-in night care – generally 9 hours (10pm-7am. The care worker is sleeping but available if called. More than 3 disturbances is treated as a waking night.
  • 24-hour care – required continuously over a 24 hour period by a team of care workers who are present, awake and on-call at all times.
  • Live-in care and support (zone 6 only) – where care is required for most if not all of the 24 hour period. A care worker resides with the service user in their home whilst on duty.

Shared lives

Service users are hosted in a carer’s own home (carer household). The carer provides the care and support they need to live as independently as possible.

Placements can be long term or short term and they are made through Shared Lives who then issue an individual contract for each service user.

Supported living

Service users have their own tenancies in properties where support is available and a provider is generally on-site to provide shared hours of support. These are currently under review. Find out more on the dedicated Supported Living Review website.

Extra care

Extra care housing (ECH) provides self-contained one or two bedroomed apartments, most often for older people, across a range of tenures and is one of the range of housing with care options available to people to support their independence.

24-hour care and support is available on-site, alongside a range of communal facilities available to support residents and the wider community.

ECH is designed to be a home for life with on-site care and support so that as people’s care needs or the care needs of their partner change they can be accommodated without having to move home.

ECH schemes offer a range of on-site and outreach services and provide assistive technology infrastructure and equipment which is flexible to meet the needs of each resident.

There are 5 extra care schemes in the county where County Council clients live, as follows:

  • Moreton Court – Sanctuary Care
  • Haydon Court – Guinness Care
  • Douro Court – Guinness Care
  • Castle Ham Lodge – Guinness Care
  • Quayside – Guinness Care

Placements are made using a spot contract for care and a core contract for support.

Residential care

Clients are resident in a Care Quality Commission registered care home.

They have their own room but not their own front door and are likely to use shared resources, such as a dining room.

Care homes will offer different services depending on their specialisms and resources, for example, dementia care, learning disability or nursing care.

DCC has contracts in place with the majority of care homes across Devon which allows for placements to be made through a pre-placement agreement.

Care home fees for older people are now calculated based on standard hotel costs and then any additional care costs required on top of this.

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