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Report a pothole

Not all potholes that are reported to us meet the criteria required to instigate repair. By answering the questions below, before you report a pothole, you can help us to prioritise our repairs and reduce the number of wasted call outs.

We will only repair potholes that are deeper than 40mm, wider than 300mm and have a vertical edge.

Please see the images below which illustrate a pothole with a vertical edge:

An example of a pothole that would be fixedAn example of a pothole that would not be fixed

Overestimating the size of a pothole does not mean that it will be fixed but it does mean that we could end up being charged for a wasted call out. The impact of misreported potholes could ultimately lead to further reductions in the service we are able to provide.

We will not ignore any reports, however, we do have to prioritise our funding on safety and we cannot afford to fix all of the problems that are reported to us.


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