There are a number of steps to follow when making a claim. For example, you must have reported the incident and claimed a reference number before you are able to start a claim. You will also be required to provide detailed information regarding the incident (including photos) as well as vehicle details where appropriate.
All the requirements for a successful submission are explained in more detail once you begin the form. Please take note of these to ensure you can submit a valid claim.
Please note that if your claim form is inactive for 10 minutes or more you will be locked out and will need to start again.
If you are unable to complete the online form, please contact us and we can provide a paper application.
Do not send us any original documents as we are unable to return them. Do not send disks, USB sticks or any other device containing documents or photos as we are unable to use them.