Please note we can only accept requests to change details on a permit from the permit account holder, or named permit holder.
If you change your vehicle
Digital permits
If you have a digital permit and yours is the first permit of the allocation for the address, we can alter the vehicle registration number on your permit. Email us with the new details and a supporting document showing you are the new keeper. We’ll action that request as soon as we can after receiving it.
Send your email to parkingpermits@devon.gov.uk with details of the active permit number, permit holder’s name and address, current registration number and the new registration number.
If you are not using the first resident permit you should use your MiPermit account to cancel your current permit and buy a new one for the new car registration number. Unused full calendar months on the old permit will be auto-refunded to you.
We’re sorry we cannot alter these for you but the price paid for a subsequent permit varies subject to emissions or engine size. Customers with cherished number plates should email us for further details.
Motorcycle and business permit holders can contact us to alter the details on any of their permits as the price paid is fixed regardless of permit number.
Paper permits
If you have a paper permit, please include a photo of the current permit, showing the permit cut into four quarters so we know it can no longer be used. A replacement permit will be provided for the remaining time on your permit at no charge.
However, if you are unable to provide proof that the current permit cannot be used anymore, we will have to cancel the permit and you will be required to pay the full charge for a new permit. A new permit will be valid for 12 months from the date of purchase.
Requests received by email are usually actioned and posted out within 24 hours of receipt. Requests received outside office hours will be actioned on the next working day.
You are required to clearly display a valid parking permit or have a valid digital permit when using a permit only space during its times of operation. You may receive a Penalty Charge Notice if you do not. You will need to find alternative parking or use any visitor permits you may have whilst waiting for the delivery of your next permit.
If you move house
If you use a digital e-permit you should cancel that permit via your MiPermit account when you change address. Unused calendar months will be refunded to you.
If you have a valid paper permit and move address you should email parkingpermits@devon.gov.uk with your moving date with an attached photo of your permit cut into four pieces, or return your permit by post to Parking Services – Permits, Devon County Council, PO BOX 811, Exeter, EX1 9WA.