We will not ignore any reports, however, we do have to prioritise our funding on safety and we cannot afford to fix all of the problems that are reported to us.
We will repair potholes that have a 40mm vertical edge and are 300mm wide.
Please see the images below which illustrate a pothole with a vertical edge:
Overestimating the size of a pothole does not mean that it will be fixed but it does mean that we could end up being charged for a wasted call out.