(Short version) By using principles: having a different conversation; making sure we understand what people want and what matters to them; listening to what is important in people’s lives to add value; and being a consistent point on contact.
(Longer version) Sarah gives an example of how we supported a female carer who share a house with an older man.
By having a different conversation; listening to what is important in people’s lives to add value; and being a consistent point on contact, Dean gives an example of how we supported an older man who lives with his wife.
Using a simple tablet, the group were supported by Joe to create their own video about “What do I need to remember to take with me to go out for the day?” which is triggered by a QR code that is scanned in the building in an accessible place.
Sarah – crisis management in Care Direct Plus Northern