Delivering services online in an appropriate way, offers easier and greater access to all people in Devon. Our focus is to ensure simple transactions can be streamlined to avoid inefficient and unnecessary processes, for example;

• making a payment
• online chat facilities
• reporting a problem
• e-marketplace/procurement
• self-serve facilities
• assisted digital applications.

Reducing inefficient processes, investing in cutting edge technologies and giving staff the tools and flexibility to work closer with citizens, for example;

• freeing social workers to spend more time with clients
• delivering ‘live’ information to aid decision making
• using the latest technology to plan and problem solve.

Digital is at the heart of our decision making. Our guiding principles ensure we focus on what really matters and where we should invest in digital to provide people in Devon with the best possible service or access to information and support.

• taking the time to finding the best solution
• using digital to enhance a service, not replace it
• creating and using useful data
• innovating and exploring new opportunities.

For many people in Devon digital technologies are now a standard part of life, and for others, it’s still an unknown. There is a broad spectrum of expectation of how digital should or could be used but in all, the expectation is that it should make life easier and not get in the way. Delivering digital services that meet or even exceed expectation is our challenge and meeting the needs of all will take;

• strong leadership
• creative thinking and collaboative working
• ensuring an assistive digital options are available
• investment at the right time and in the right place.