Case studies and testimonials
In June 2018, our ongoing commitment to providing a class leading service with a strong customer focus was reconfirmed with nationally recognised accreditation for Customer Service Excellence. Meeting the needs of customers is a key marker of our success and our Customer Engagement Strategy helps us monitor our progress better in this area.
The audit was well conducted and we had a good rapport with the auditor which facilitated the audit. The audit added value to the operation. The audit added to our knowledge of good practice elsewhere and being able to discuss this with the auditor was helpful.
The Auditor was friendly and helpful. They kept us very informed and made suggestions to improve practices.
The report was clear, concise and we had the opportunity to challenge and add our comments. The audit added value in that it enabled us to have an external review of a new system and processes giving us the confidence in our methods and processes. The audit service is of a high standard and our experience is very positive.
I would like to say a very big thank you for all the work he has done on this, which is much appreciated
The reassurance provided that our approach taken with the GDPR project as a whole was of a good standard was very helpful. The audit has added value as it has highlighted the areas that we need to focus on going forwards.
Feedback and suggestions
We trust that the services we provide meet the needs of you and your organisation. A minimum level of audit is required under legislation and many areas of work we cover are governed by legislation and Codes of Practice. Within those constraints we are happy to consider suggestions which our clients may have relating to the services we provide. If you have any feedback or suggestions please let us know. Give us full details of your suggestion and the perceived advantages and benefits.
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