In June 2018, our ongoing commitment to providing a class leading service with a strong customer focus was reconfirmed with nationally recognised accreditation for Customer Service Excellence. Meeting the needs of customers is a key marker of our success and our Customer Engagement Strategy helps us monitor our progress better in this area.

Grant Claim, October 2018

The audit went well, I was pleased with the work and how the Auditor managed the audit

Health & Safety, July 2018

Value was added in that the report received will have a direct impact on the way that we proceed to complete the remainder of the self-assessment. Your professionalism, patience and flexibility was greatly appreciated. During this, there were some potentially sensitive conversations which needed to happen, and delicate questions which needed to be asked. The Auditor handled this excellently, causing no uncomfortable situations, or upset to anyone. As always, DAP provided an excellent service. Thank you.

ICT Adoption and Change Programme, July 2018

This is the first time I’ve worked with this auditor. He kept the whole approach professional and understandable, while meeting the needs of my service. The audit added value in that it provided recommendations to improve the programme and information useful for a further business case.

Development Management, June 2018

The audit process proved to be very helpful and has assisted us to address issues with this part of the service. The extent of liaison during the whole audit process was particularly positive. The audit process acted as a helpful third party confirmation of mitigation actions required and assisted gaining authority for additional resources.

Schools. August 2018

The Auditor was very professional during the audit and provided constructive help in the areas where she felt things could be improved and her assistance enabled us to put these improvements in quickly and effectively. Overall a very positive experience. All the ideas/suggestions are in place and will help school be more effective in the future.

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Feedback and suggestions

We trust that the services we provide meet the needs of you and your organisation. A minimum level of audit is required under legislation and many areas of work we cover are governed by legislation and Codes of Practice. Within those constraints we are happy to consider suggestions which our clients may have relating to the services we provide. If you have any feedback or suggestions please let us know. Give us full details of your suggestion and the perceived advantages and benefits.

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