Older person’s passes are issued for a period of 5 years and are renewed automatically as long as we can see that they have been used in the 12 months before expiry.
You should receive your new pass 3-4 weeks before your current pass is due to expire. If your pass expires within 2 weeks and you have not heard from us or received your new pass please contact us immediately.
Passes that have been issued based on a disability are generally also issued for a period of 5 years but this can vary depending on the type of disability and the proof that has been supplied.
If you hold a disabled person’s pass you will receive a renewal letter approximately three months before expiry.
Prior to the renewal of your pass, checks will be undertaken against the social care system to check that your eligibility is still valid. Up-to-date proof of your continuing eligibility may be requested.
Passes that are damaged and have therefore not been scanned on a bus or passes which have only been used in London will not be automatically renewed. If either of these scenarios applies to your pass please contact us at least one month before your pass is due to expire.
You may find that leading up to the renewal of your pass, we contact you to update the photograph on your pass. Please do not ignore our request. We only ask where the current photograph is of poor quality or does not appear to look age-appropriate.
If you do not respond to our request for a new photograph your pass will not be renewed.
Passes expiring in 2022
We have approximately 60000 cards that have an expiry date between August and October 2022 which also carry a photograph that will be over 10 years old when the pass is due for renewal.
We are therefore trying to stagger this workload over the intervening period by writing to pass holders now and inviting them to submit an up to date photograph.
If you receive a request for a new photograph for the 2022 renewal of your card, you can supply an up to date photograph at any time that is convenient for you between now and the end of June 2022.